Refund policy

At Trent Sneakers, we want you to shop with confidence. This policy explains how to return an item, request an exchange, or obtain a refund for orders delivered within the United Kingdom.

30-Day Returns

You may request a return or exchange within 30 days of receiving your order. To start a return, email support@trentsneakers.co.uk with your order number and the item you wish to return. Please wait for our return instructions before posting the item.

For a change-of-mind return, the item should be unworn and unused, with any original tags, accessories, and packaging included where possible. You may open the packaging and inspect the item as you would in a shop. If the item has been handled beyond what is necessary to inspect it, we may make a reasonable deduction from the refund to reflect any reduction in its value.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, is defective, is not as described, or you receive the wrong item, please contact us at support@trentsneakers.co.uk with your order number and a description of the issue. Photos can help us resolve the matter more quickly, but opening the package or trying the item to discover a fault does not automatically make it ineligible for a return.

We will explain the available remedy, which may include a refund, repair, or replacement, in accordance with your statutory rights. We will arrange collection or cover the reasonable return postage cost when an item is faulty, damaged, misdescribed, or incorrect. Please contact us before paying for return postage so we can provide the appropriate instructions.

Our 30-day returns policy does not limit your legal rights if a fault becomes apparent after 30 days.

How to Return an Item

1. Email support@trentsneakers.co.uk with your order number and return request.
2. We will reply with return instructions.
3. Pack the item securely and send it to:

Trent Sneakers
10 Ferndale Grove, East Boldon NE36 0TG, United Kingdom

Returns are accepted by post. Please keep proof of postage until your return has been completed.

Return Postage

For a change-of-mind return, you are responsible for the direct cost of return postage. If we supplied a faulty, damaged, misdescribed, or incorrect item, we will arrange or cover the reasonable cost of returning it.

We do not charge a restocking fee.

Refunds

Once we receive your return, we will inspect it and email you with the outcome. Approved refunds will be sent to the original payment method. We aim to process approved refunds within 7 business days of receiving the returned item. Where the law requires an earlier refund, we will follow that requirement. Your bank or payment provider may take additional time to show the funds in your account.

For a valid cancellation of an online order, we will refund the item price and any standard delivery charge originally paid, where applicable. Additional charges for a delivery option more expensive than our standard service are not refundable unless required by law.

Exchanges

If you would like a different size or item, email support@trentsneakers.co.uk within 30 days of delivery. Exchanges depend on stock availability. We will provide instructions after reviewing your request. If the requested replacement is unavailable, we will discuss a refund or another available option with you.

Your Right to Cancel an Online Order

For most online purchases, you have a legal right to cancel without giving a reason within 14 days after receiving the goods. You must tell us that you wish to cancel within that period, then return the goods within the following 14 days. Our 30-day change-of-mind return window gives you additional time to request a return.

Your statutory rights for faulty, damaged, or misdescribed goods remain unaffected by this policy.

Contact Us

If you have any questions regarding your order, shipping, returns, or our products, please contact us using the details below.

Business Name: Trent Sneakers
Business & Fulfilment Address: 10 Ferndale Grove, East Boldon, NE36 0TG, United Kingdom
Email: support@trentsneakers.co.uk
Phone: +44 7744 923 813
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)